Policies

Privacy Policy

1. Introduction

Custom Print S.à r.l.-S ("we," "us," or "our") is committed to protecting the privacy of our customers and visitors ("you" or "your"). This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or use our services. By accessing our website or placing an order with us, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect various types of personal information to provide and improve our services. This information may include:

Contact Information: Name, email address, phone number, and mailing address.
Payment Information: Credit/debit card details, billing address, and other payment information.
Order Details: Product preferences, design files, and order history.
Technical Information: IP address, browser type, and device information.
Cookies and Tracking Data: Information collected through cookies and similar tracking technologies.

3. How We Use Your Information

We use the information we collect for various purposes, including:

Order Processing: To process and fulfill your orders, including delivery and payment processing.
Customer Service: To communicate with you, respond to your inquiries, and provide customer support.
Personalization: To customize your experience on our website, including product recommendations and content.
Marketing: To send you promotional materials and updates (you can opt out at any time).
Improvement of Services: To analyze and improve our website, products, and services.
Legal Compliance: To comply with legal obligations and protect our rights and interests.

4. How We Share Your Information

We do not sell your personal information. However, we may share your information with third parties in the following circumstances:

Service Providers: We may share your information with third-party service providers who help us operate our business, such as payment processors, shipping companies, and IT service providers.
Legal Obligations: We may disclose your information if required by law, court order, or governmental request.
Business Transfers: If our company is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand how you use our site, personalize your experience, and improve our services. You can manage your cookie preferences through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

6. Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the following rights concerning your personal information:

Access: You have the right to request a copy of the personal information we hold about you.
Correction: You can request corrections to any inaccurate or incomplete information.
Deletion: You can request the deletion of your personal information, subject to legal or contractual obligations.
Opt-Out: You can opt out of receiving marketing communications from us at any time.

To exercise these rights, please contact us using the contact details provided below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any changes will be posted on this page, and we encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

Custom Print S.à r.l.-S

[Your Address]

[Your Email Address]

[Your Phone Number]

Terms and Conditions

1. Introduction

Welcome to Custom Print S.à r.l.-S ("we," "us," or "our"). These Terms and Conditions govern your use of our website and services. By accessing our website or placing an order with us, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

2. Definitions

"Customer": Any individual or entity that places an order with us.
"Products": The goods and services offered by Custom Print S.à r.l.-S, including custom-printed apparel, merchandise, and related services.
"Order": A request by the customer to purchase products from us.
"Website": The website operated by Custom Print S.à r.l.-S, located at [your website URL].

3. Eligibility

By using our website and services, you confirm that you are at least 18 years old or have the legal capacity to enter into a binding contract in your jurisdiction.

4. Orders

Order Process: To place an order, browse our catalog, select your desired products, and follow the instructions on the website to complete your purchase. All orders are subject to acceptance by us.
Order Confirmation: Once you place an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order; it is simply acknowledgment that we have received it.
Order Acceptance: We reserve the right to accept or decline any order for any reason. If we cannot fulfill your order, we will notify you and issue a refund if payment has already been made.

5. Pricing and Payment

Pricing: All prices are listed in [currency] and are subject to change without notice. Prices do not include taxes, shipping, or handling charges, which will be added at checkout.
Payment Methods: We accept [list accepted payment methods, e.g., credit/debit cards, PayPal, bank transfers]. Payment must be made in full at the time of order.
Taxes: Applicable taxes will be calculated based on your shipping address and included in the total at checkout.

6. Shipping and Delivery

Shipping: We offer shipping to [list shipping destinations]. Shipping costs and delivery times vary based on your location and the shipping method selected at checkout.
Delivery Times: Estimated delivery times are provided at checkout but are not guaranteed. We are not responsible for delays caused by shipping carriers or customs processing.
Risk of Loss: Risk of loss or damage to products passes to you upon delivery to the carrier.

7. Returns and Refunds

Custom Products: Due to the personalized nature of custom products, we do not accept returns or offer refunds unless the product is defective or does not match the approved design.
Defective Products: If you receive a defective product, please contact us within [number of days] days of receipt to request a replacement or refund. We may require proof of the defect and will arrange for a return or exchange at our discretion.
Non-Custom Products: For non-custom products, we offer returns within [number of days] days of receipt, provided the product is in its original condition and packaging. Return shipping costs are the responsibility of the customer.

8. Intellectual Property

Ownership: All content on our website, including text, images, logos, and designs, is the property of Custom Print S.à r.l.-S or our licensors and is protected by intellectual property laws.
Use of Content: You may not use, reproduce, distribute, or create derivative works from our content without our prior written permission.
Customer Designs: By submitting designs to us, you confirm that you own the rights to the designs or have obtained permission to use them. You grant us a non-exclusive, royalty-free license to use your designs for the purpose of fulfilling your order.

9. Limitation of Liability

To the fullest extent permitted by law, Custom Print S.à r.l.-S shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our products or services. Our total liability for any claim related to our products or services shall not exceed the amount you paid for the order in question.

10. Indemnification

You agree to indemnify and hold Custom Print S.à r.l.-S harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of or related to your breach of these Terms and Conditions or your use of our products and services.

11. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of Luxembourg. Any disputes arising out of or relating to these Terms and Conditions or your use of our services shall be resolved through amicable negotiation. If a resolution cannot be reached, the dispute shall be submitted to the exclusive jurisdiction of the courts of Luxembourg.

12. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website or services after any changes constitute your acceptance of the revised Terms and Conditions.

13. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Custom Print S.à r.l.-S

[Your Address]

[Your Email Address]

[Your Phone Number]

Acceptable Content Guidelines

1. Prohibited Content

We reserve the right to refuse any order that contains content we deem inappropriate or offensive. The following types of content are strictly prohibited:

Hate Speech: Any content that promotes or incites hatred, violence, or discrimination against individuals or groups based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics.
Violence and Threats: Content that glorifies violence, makes threats, or promotes harmful activities.
Adult Content: Explicit sexual content, nudity, or anything that could be considered pornographic.
Illegal Activities: Content that promotes illegal activities, such as drug use, illegal weapons, or criminal behavior.
Harassment and Bullying: Content intended to harass, bully, or intimidate others.
Intellectual Property Violations: Content that infringes on copyrights, trademarks, or other intellectual property rights without proper authorization.

2. Intellectual Property Rights

Customers must ensure that all submitted designs are either original works or have proper authorization for use. By submitting a design, you confirm that you have the legal right to use all elements of the artwork. We cannot be held responsible for any legal action arising from unauthorized use of intellectual property.

3. Compliance with Local and International Laws

All content must comply with local, national, and international laws. We reserve the right to refuse any order that we believe may violate these laws.

4. Respectful and Inclusive Content

We encourage customers to create content that is respectful and inclusive. Designs that promote positive messages and celebrate diversity are always welcome.

5. Content Review and Rejection

All submitted designs are subject to review by our team. We reserve the right to reject any content that does not align with our guidelines. If your design is rejected, we will notify you and provide the opportunity to revise or submit alternative artwork.

6. Appeals Process

If your design is rejected and you believe it was a mistake, you may appeal the decision. Please contact us with your reasons for appeal, and our team will review your case. However, our final decision on content approval is binding.

7. Customer Responsibility

Customers are responsible for ensuring that their designs comply with these guidelines. By placing an order, you agree to adhere to our Acceptable Content Guidelines and acknowledge that any breach may result in order cancellation without refund.

8. Modifications and Updates

We reserve the right to modify or update these guidelines at any time. Please review this policy regularly to stay informed of any changes.

Refund and Return Policy

1. Introduction

At Custom Print S.à r.l.-S, customer satisfaction is our top priority. We understand that sometimes issues arise with orders, and we are committed to addressing them promptly and fairly. This Refund and Return Policy outlines the conditions under which returns, exchanges, and refunds are accepted. By placing an order with us, you agree to this policy.

2. Custom Products

No Returns or Refunds: Due to the personalized nature of custom products, we do not accept returns or offer refunds for custom-printed items unless they are defective or do not match the approved design.
Design Approval: Before production, you will receive a proof of your design for approval. It is your responsibility to ensure that all details are correct. Once approved, any errors in the design, such as misspellings or incorrect colors, are not eligible for a return or refund unless the error is ours.

3. Defective or Incorrect Products

Eligibility: If you receive a defective product or an item that does not match your approved design, you are eligible for a replacement or refund.
Notification: You must notify us within 14 days of receiving the defective or incorrect product. Please provide a description of the issue and photographic evidence.
Resolution: We will review your request and, if approved, offer you a replacement, a refund, or a store credit, depending on your preference and product availability. We will cover return shipping costs for defective or incorrect items.

4. Non-Custom Products

Return Eligibility: Non-custom products (e.g., blank apparel, accessories) may be returned within 14 days of receipt, provided they are in their original condition and packaging, with all tags attached.
Return Process: To initiate a return, please contact us with your order details and reason for the return. Once approved, you will be provided with instructions on how to return the item.
Return Shipping Costs: You are responsible for return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping service for your return, as we cannot guarantee receipt of your returned item.

5. Refund Process

Refund Method: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
Partial Refunds: In some cases, only partial refunds are granted (e.g., items that are not in their original condition, damaged, or missing parts for reasons not due to our error).
Non-Refundable Items: Certain items are non-refundable, including gift cards, final sale items, and any product returned more than 14 days after delivery.

6. Exchanges

Exchange Eligibility: We only replace items if they are defective or incorrect. If you need to exchange it for the same item, contact us to arrange the exchange.
Exchange Process: Once we receive the item you wish to exchange, we will inspect it and, if approved, send out the replacement item as soon as possible.

7. Cancellation Policy

Order Cancellation: You may cancel your order within 24 hours of placing it for a full refund. After 24 hours, cancellations may not be accepted if production has already begun on custom products.
Custom Orders: For custom orders, if you cancel after production has started, you may be responsible for a cancellation fee to cover the costs of materials and labor.

8. Late or Missing Refunds

Refund Status: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company or bank. It may take some time before your refund is officially posted.
Contact Us: If you’ve done all of this and still have not received your refund, please contact us for assistance.

9. Contact Information

If you have any questions or need assistance with a return, refund, or exchange, please contact our customer service team at:

Custom Print S.à r.l.-S

[Your Address]

[Your Email Address]

[Your Phone Number]

Shipping Policy

1. Introduction

At Custom Print S.à r.l.-S, we aim to provide a seamless and efficient shipping experience for our customers. This Shipping Policy outlines the terms and conditions regarding the shipment of products purchased from our website. By placing an order with us, you agree to the terms of this Shipping Policy.

2. Shipping Destinations

We currently offer shipping to the following destinations:

Domestic Shipping: Luxembourg
International Shipping: [List of countries you ship to]

If your location is not listed, please contact us directly to discuss potential shipping arrangements.

3. Shipping Methods and Costs

Shipping Methods: We offer several shipping options, including standard and expedited shipping. The available shipping methods and delivery times will be displayed at checkout based on your location.
Shipping Costs: Shipping costs are calculated based on the weight and dimensions of your order, as well as the selected shipping method and destination. Shipping charges will be added to your order total at checkout.

4. Order Processing Time

Processing Time: Orders are typically processed within [2-5] business days after payment is confirmed. Custom orders may require additional time for design approval and production, which will be communicated to you during the ordering process.
Business Days: Please note that our processing times do not include weekends or holidays. Orders placed on weekends or holidays will be processed on the next business day.

5. Delivery Time

Estimated Delivery Time: Delivery times vary based on the shipping method selected and your location. Estimated delivery times will be provided at checkout. Please note that these are estimates and not guarantees.
Delays: While we strive to meet the estimated delivery times, we are not responsible for delays caused by shipping carriers, customs clearance, or other factors beyond our control. If you experience significant delays, please contact us for assistance.

6. Order Tracking

Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track your order's progress and estimated delivery date.
Tracking Issues: If you do not receive tracking information or if there is an issue with your shipment, please contact us for assistance.

7. Shipping Restrictions

Restricted Items: Certain products may be subject to shipping restrictions due to size, weight, or destination. If any restrictions apply to your order, we will notify you before processing.
Customs and Import Duties: For international orders, customs and import duties may apply. These fees are the responsibility of the customer and are not included in the shipping cost. We recommend checking with your local customs office for more information on potential charges.

8. Damaged or Lost Shipments

Damaged Shipments: If your order arrives damaged, please contact us within 7 days of receipt with photographic evidence of the damage. We will work with the shipping carrier to resolve the issue and offer a replacement or refund as appropriate.
Lost Shipments: If your order is lost in transit, please contact us as soon as possible. We will work with the shipping carrier to locate your order or arrange for a replacement.

9. Incorrect Shipping Information

Customer Responsibility: It is the customer’s responsibility to provide accurate shipping information at the time of order. We are not responsible for delays or lost shipments due to incorrect or incomplete addresses.
Address Changes: If you need to change your shipping address after placing an order, please contact us immediately. We will do our best to accommodate changes, but we cannot guarantee address modifications once the order has been processed or shipped.

10. Returns Due to Failed Delivery

Failed Delivery: If a package is returned to us due to failed delivery attempts or an incorrect address, we will contact you to arrange reshipment. Additional shipping fees may apply for reshipping the order.
Storage Fees: If we cannot contact you or resolve the issue within a reasonable time frame, the order may be subject to storage fees or canceled at our discretion.

11. Contact Information

If you have any questions or concerns about your order's shipping, please contact us at:

Custom Print S.à r.l.-S

[Your Address]

[Your Email Address]

[Your Phone Number]